ECommerce Business Navigation & Operation Project Leader

• The purpose of the job is to coordinate, implement and manage the financial and operational processes which are required to establish and operate an eCommerce/multichannel operation based on the global BNOM guidelines for eCommerce and adapted for the Russia Retail organization.

• Setting up financial reports such as profit and loss, forecasting, scenario planning, total cost, returns for eCommerce/multichannel retailing.
• Development of a fraud awareness and prevention system for the eCommerce/multichannel unit in the country based on the Global BNOM guidelines for eCommerce/multichannel.
• Development of a communication strategy (follow up) between eCommerce/multichannel unit and other connected teams (Sales, Logistics, Distribution, Transport)
• Development of an easy online buying process that makes it simpler and convenient for customers to make purchases at all times on the online shop and encourage repeat visits.
• Negotiation of cost-effective contracts connected to the units internal needs using the tools and competence provided by IKEA Indirect Materials & Services (IMS). This needs to be done with consideration for the environmental impact.
• Development of legal responsibility for ASR/Administration, rules and guidelines, local routines and external regulations (eg. consumer regulations, compliance, etc.) in co-operation with the central legal department.
• Responsibility for accurate administration in accordance with the legal framework in the country and the IKEA financial rules connected to cash administration, accounting and fraud prevention.
• Ensuring that the unit is aligned with IKEA standards and has the appropriate and approved tools in place to maximise productivity and efficiency.
• Establishment of operational service level agreements and work closely with the operations teams and IT.
• Defining the department structure based on global input incl. job description of the team members.
• Coordination of business plan process for eCommerce/multichannel and translate business plan into figures.
• PREVIOUS EXPERIENCE AND SKILLS:
• Experience of retail and/or home furnishing.
• Experience of working at management level in Business Navigation&Operation
• Experience in eCommerce.
• Experience in creating and implementing long-term strategic plans, business plans, setting budgets and following up goals.
• Proven record of consistently meeting agreed budgets, goals and deadlines and working on plans.
• Good leadership skills.
• Good project management Skills.
• Good communication and negotiation skills.
• Computer skills and high proficiency in Microsoft Office applications.
• Good English, spoken and written.